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Consulting and Collaborations

Elevate Your Business with Peace of Mind through iVoIP. Unlock Seamless Operations and Uninterrupted Communication.

At iVoIP, we understand that a peaceful business environment is essential for growth and success. That's why we offer a comprehensive solution to manage all your voice-related challenges, allowing you to focus on what truly matters – your business. With our expertise in tier 1 and tier 2 voice issues, we bring you unparalleled peace of mind that leads to greater heights.

Our Commitment to Your Success:

·       24hr SLA for Tier 1: Our promise is simple – prompt resolution. With our 24-hour Service Level Agreement (SLA) for tier 1 issues, you can rest assured that disruptions to your communication will be swiftly addressed, minimizing any potential downtime.

·       Tier 2 Excellence: Complex voice issues require expert handling. Our certified Cisco CCNP Collaboration, Avaya, and CX One Engineers, boasting over 25 years of experience, are your ultimate resource. Proficient in CUCM, UCCX, UCCE, Unity, Avaya, and CX One. They meticulously assess and resolve your tier 2 issues, ensuring your systems are operating flawlessly.

Specialization without the Complexity:

Don't burden your local IT team with the intricacies of VoIP. Let them focus on your core business needs while we take care of your telecommunications complexities. With our specialists at the helm, your business benefits from seamless communication without adding undue stress to your internal resources.

Uninterrupted Daily Production:

Your business thrives on daily operations. By entrusting your telecommunications to iVoIP, you guarantee that your daily production remains undisturbed. Smooth communication ensures that your teams can collaborate seamlessly and your clients experience the professionalism they expect.

Why Choose iVoIP for Peace of Mind:

·       Decades of Expertise: With 25+ years of experience in the field, our engineers are equipped to handle even the most intricate voice challenges.

·       Certified Professionals: Our CCNP Collaboration Engineers possess the certifications and skills necessary to deliver impeccable solutions.

·       Holistic Understanding: We specialize in CUCM, UCCX, UCCE, and Unity, offering a comprehensive grasp of various systems to cater to your needs.

·       Minimized Downtime: Our swift response to tier 1 issues and meticulous handling of tier 2 challenges ensure your business faces minimal disruptions.

Experience Elevated Peace of Mind:

Embrace a new era of tranquility in your business operations. With iVoIP at your side, your communication infrastructure becomes a cornerstone of stability and efficiency. Say goodbye to communication worries and hello to expanded horizons of success.

Connect with us today to learn how iVoIP can revolutionize your communication landscape, providing you with the peace of mind you deserve. Your success is our priority, and we're here to make it a reality.


We are thrilled to introduce you to iVoIP, your future partner in revolutionizing your telecommunications infrastructure. As a specialized consulting firm, we excel in optimizing the communication capabilities of small to medium-sized businesses that currently operate with limited or no telecommunication support.


Let  iVoIP collaborate your Voice and Video needs. We have the best solutions for small to large conference rooms that will support your business units.

At iVoIP, we understand that seamless communication is crucial for your business.

Our dedicated team is here to ensure that your VoIP experience remains smooth and uninterrupted. With our comprehensive support services, you can address a wide range of issues, from simple call disruptions to complex routing challenges.

Our Service Level Agreement (SLA) guarantees prompt attention to your needs.

For tier 1 Moves, Adds, Changes, and Deletions (MACDs) on Cisco Unified Communication Management platforms, we commit to resolving your concerns within a rapid 24-hour timeframe. Our goal is to minimize downtime and keep your operations running at full efficiency.

Tier 2 Troubles? We've Got You Covered!

Even the most sophisticated systems can encounter hiccups. That's why our tier 2 support is available to tackle more intricate challenges. Our flexible billing options allow you to choose between hourly billing for tier 2 trouble tickets or the convenience of pre-purchasing blocks of hours. We believe in offering solutions that fit your unique needs and budget.

Common Issues We Handle:

  • Can't Be Called: Facing difficulties receiving calls? Our experts will swiftly diagnose and rectify the issue to restore your inbound communication.

  • Can't Call Out: If outbound calls are proving troublesome, we'll work diligently to identify the root cause and reestablish your ability to make outgoing calls.

  • No Audio / One Way Audio: Audio problems can hinder effective communication. Count on us to troubleshoot and reinstate clear, two-way audio connections.

  • Complex Routing: Navigating intricate routing challenges is our expertise. We'll configure your system to ensure calls reach their destinations seamlessly.

  • And More: No matter the VoIP challenge you encounter, our skilled team is equipped to handle a diverse range of issues to keep your communications flowing smoothly.

Explore Financing Options:

We understand that managing your telecommunications can have financial implications. That's why we offer financing options to make our services accessible and affordable for businesses of all sizes.

At iVoIP, your communication success is our priority. Let us be your partner in maintaining a reliable, efficient, and effective VoIP system. Reach out to our dedicated support team, and we'll swiftly turn your troubles into triumphs.

Contact us today to learn more about our Trouble Ticket Support and how we can empower your business through top-tier VoIP solutions.

Discover a New Standard in Customer Support and Satisfaction

With over two decades of unparalleled expertise in VoIP technology and a remarkable three decades of customer service excellence, iVoIP stands as the ultimate partner for all your internal and external customer support needs.

At iVoIP, we've mastered the art of blending cutting-edge technology with exceptional customer service. Our extensive background in VoIP ensures that your communication systems are at the forefront of innovation, while our wealth of experience in customer support guarantees that your clients and teams receive the attention they deserve.

When you partner with iVoIP, you're not just acquiring a service; you're embracing a transformative journey that revolutionizes how you connect with your customers and empower your teams. Let us be the driving force behind your enhanced customer experiences, propelling your business towards unrivaled success.

Connect with us today to explore how iVoIP's decades of VoIP and customer service excellence can reshape your customer support landscape. Together, let's create a future where exceptional technology and remarkable care converge seamlessly.


Entrust Your VoIP Solutions to the Experts at iVoIP.

Discover Seamless Communication Solutions Tailored for Your Business.


When it comes to VoIP solutions, look no further than iVoIP. We specialize in providing top-notch communication services for businesses of all sizes, from small startups to medium-sized enterprises and large corporations. Our expertise and commitment to excellence set us apart as the go-to VoIP solutions company.

While we are proudly headquartered in the vibrant city of Orlando, FL, our services know no geographical bounds. Thanks to our advanced remote capabilities, we can efficiently cater to companies worldwide. No matter where your business operates, rest assured that our skilled team can swiftly address your VoIP needs.

Contact us today at to embark on a journey toward enhanced communication, efficiency, and success. Let iVoIP be your trusted partner in transforming your business's communication landscape.

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Are You Ready to Accelerate Your Business?

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